Privacy Policy

Effective Date: August 26, 2025

1. Introduction

CareLink Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Personal Health Information Protection Act (PHIPA).

2. Information We Collect

We collect the following types of information:

• Personal Information: Name, address, phone number, email address.
• Health Information: Medical conditions, care needs, medication information (with consent).
• Emergency Contact Information: Names and contact details of emergency contacts.
• Service Information: Care preferences, scheduling requirements, caregiver feedback.

3. How We Use Your Information

We use your information to:

• Provide and coordinate home care services.
• Match you with appropriate caregivers.
• Communicate about services and scheduling.
• Process payments and billing.
• Ensure quality of care and safety.
• Comply with legal and regulatory requirements.

4. Information Sharing

We may share your information with:

• Caregivers providing your services (limited to necessary information).
• Healthcare providers (with your consent).
• Emergency contacts in case of emergency.
• Legal authorities when required by law.

5. Your Rights

Under PIPEDA and PHIPA, you have the right to:

• Access your personal information.
• Request corrections to inaccurate information.
• Withdraw consent (subject to legal requirements).
• File a complaint with the Privacy Commissioner.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

7. Contact Us

For privacy-related questions or concerns, contact us at:

• Email: support@mycarelink.ca
• Phone: 873-376-6977